Please allow up to 3 business days for the order to be processed.

Check out the Shipping Page for further info on shipping times.

Whilst our shipping timelines are guidelines, there can be delays. These are rare, but do occur.

Please allow at least a 2 week timeframe if ordering for a specific event/trip.

If there is a delay, please reach out to us at hello@fractel.com.au and we will be able to assist.

As per our shipping policy we will do all we can to assist with the process.

Please reach out to us at hello@fractel.com.au and we will follow up with the carrier.

We may need to allow up to two weeks before the carrier will define the parcel as lost, at which point we will send out another parcel.

Please check out our Returns Policy here. You are responsible for the returns cost.

Please reach out to hello@fractel.com.au to assist.

We can only accept returns of the product in good condition, with tags attached, suitable for resale.

Returns are limited to 30 days from delivery date.

We will process the refund once the item has come through the warehouse. Please allow up to 2 business days for the money to reflect.

Please check our Returns Policy. You are responsible for the cost of the return.

Please reach out to us at hello@fractel.com.au to start the process.

The product must be in good condition, with tags attached, suitable for resale.

We cannot set an item aside for an exchange, only once we have confirmation you have returned the product.

If there is a difference in cost, that will need to be paid before we process your exchange.

In order to provide maximum flexibility, our strap is not sewn in. If the strap comes loose, you can place it back through the gap using a pen, so it is out of the way.

We stand by our products, and if they do not reach the standard expected, then we are happy to make things right.

Please reach out to us at hello@fractel.com.au, with your order number and a photo if possible. We will then find the best way forward.

This may be a replacement item, or a full refund.

We recommend a cold wash in the washing machine. If possible use a wash bag to prevent rubbing with other items.