Shipping Information
DISCOUNTS
*Buy any 2 products & get a third at 50% off* The lowest priced item is reduced by 50% automatically at checkout.
*Discount does not include Archive Sale items or Apparel.
General Shipping Information
All packages are sent from our Headquarters on the Sunshine Coast, QLD, through Australia Post. We send all Caps in secure cardboard boxes.
What are your domestic shipping options and costs?
All shipping within Australia is tracked.
For overseas orders, there is the option to have your item tracked at a higher cost - shipping fees vary by country.
*Not all countries qualify for free international shipping for orders over $100.
Shipping Times
We do our best to ensure all orders received by 12 pm (AEST) are posted the same business day. Note orders placed during the weekend or public holidays will only be fulfilled on the next available business day.
Delivery times from Australia Post vary depending where in the country it needs to be delivered.
For Regular Parcel Post, please allow up to 5 business days.
For Express Shipping, please allow up to 3 business days.
For overseas orders, please allow up to 15 business days.
If at any point you are concerned about the parcel, then please contact us here, or email us at hello@fractel.com.au. We will follow up with Australia Post and get back to you as soon as possible.
You can find shipping estimates here:
Here for Australian orders.
Here for International orders.
Customs, Taxes and Duties - International (Outside of Australia)
Imports into any country will usually incur duties. Whatever each country decides to charge for duties is a governmental decision, something we do not have any influence or control over.
FRACTEL takes no responsibility for any additional fees associated with your order. Please check with your customs bureau to avoid any unexpected fees upon the arrival of your order.
Returns Policy
Firstly, thank you for buying a FRACTEL Product, we appreciate the support! Secondly, sorry it didn’t work out, but we’re here to help.
Find out more about our Returns Policy.
Return Address:
10 Heliconia Street, Mountain Creek, 4557 QLD Australia
