Returns Policy

 

Returns, Refunds & Exchanges:

Firstly, thank you for buying a FRACTEL Cap, we appreciate the support! Secondly, sorry it didn’t work out, but we’re here to help.

If the Cap fits

If you’ve received the Cap, and for any reason it doesn’t suit your needs (it doesn’t fit, or the colour doesn’t match your new running shoes for example), then please return within 30 days*. If you still have the box, great, if not don’t stress. Contact us at hello@fractel.com.au and we will arrange a shipping label for you to send back to us and give you a refund in full (less the shipping cost you paid). *Original tags must still be attached.

Exceed Your Expectations (EYE) Guarantee

As runners ourselves, we know how frustrating it is to spend money on something only for it not to last, or for the product to not meet our expectations. Hence we have the Exceed Your Expectations (EYE) Guarantee. At FRACTEL, we believe in the quality of our products and we get just as upset as you do when they do not meet those high standards.

If our product fails for any reason, or does not meet your expectations of what a FRACTEL Cap should live up to, then please contact us at hello@fractel.com.au. We will endeavour to fix the Cap should it be broken, or offer you a replacement or full refund as soon as possible (less shipping costs). 

Timing of Refund

Please allow 2 business days for the refund to reflect once we have confirmed the refund.