Shipping Information

Warehouse Closure

Our warehouse team are taking a much needed holiday. Orders placed between December 24th at 12pm and January 2nd will only begin shipping from January 3. We thankyou for your support and patience through this time.

DISCOUNTS

*Buy any 2 products & get a third at 50% off* The lowest priced item is reduced by 50% automatically at checkout. 

*Discount does not include Archive Sale items or Apparel.

General Shipping Information

All packages are sent from our Headquarters on the Sunshine Coast, QLD, through Australia Post. We send all Caps in secure cardboard boxes.

What are your domestic shipping options and costs?

For overseas orders, there is the option to have your item tracked at a higher cost - shipping fees vary by country.

*Not all countries qualify for free international shipping for orders over $100.

Shipping Times

Christmas Shipping Cut-offs

The dates below are for metro locations only. For orders outside a metro area, please allow additional time. We recommend ordering as early as possible if pre-Christmas delivery is required. 

Please note that AusPost is experiencing delays due to BFCM sale period. Choose Express if in a rush.

Please refer to Aus Post guidelines here. These are their guidelines only, and we bear no responsibility if the gift is late.

Standard Delivery

VIC, NSW, ACT, QLD: 20 December 

TAS: 18 December

SA: 19 December 

WA: 17 December

NT: 13 December

*all orders must be in place before midday

Express Delivery

VIC, NSW, ACT, QLD, SA: 23 December

NT, TAS, WA: 20 December

*all orders must be in place before midday

We do our best to ensure all orders received by 12 pm (AEST) are posted the same business day. Note orders placed during the weekend or public holidays will only be fulfilled on the next available business day.

Delivery times from Australia Post vary depending where in the country it needs to be delivered.

For Regular Parcel Post, please allow up to 5 business days.

For Express Shipping, please allow up to 3 business days.

For overseas orders, please allow up to 15 business days.

If at any point you are concerned about the parcel, then please contact us here, or email us at hello@fractel.com.au. We will follow up with Australia Post and get back to you as soon as possible. 

You can find shipping estimates here:

Here for Australian orders.
Here for International orders.

Customs, Taxes and Duties - International (Outside of Australia)

Imports into any country will usually incur duties. Whatever each country decides to charge for duties is a governmental decision, something we do not have any influence or control over.

FRACTEL takes no responsibility for any additional fees associated with your order. Please check with your customs bureau to avoid any unexpected fees upon the arrival of your order.

Returns Policy

Firstly, thank you for buying a FRACTEL Product, we appreciate the support! Secondly, sorry it didn’t work out, but we’re here to help.

Find out more about our Returns Policy.

Return Address: 

10 Heliconia Street, Mountain Creek, 4557 QLD Australia